Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
CHCSOH002 Mapping and Delivery Guide
Manage and maintain tenancy agreements and services
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | CHCSOH002 - Manage and maintain tenancy agreements and services |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to manage tenancy agreements and associated housing services. This unit applies to work in a social housing context in agencies responsible for sustainable tenancy management. Workers are required to exercise judgement and sensitivity when working with clients within clearly defined processes and procedures. The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Elements define the essential outcomes | ||||||||
Element: Complete tenancy agreement |
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Element: Explain the policies and procedures to new tenants |
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Element: Recognise crisis and the need for immediate intervention |
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Element: Facilitate landlord and tenant responsibilities (per the tenancy agreement) |
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Element: Respond with sensitivity to tenant’s changing needs and circumstances |
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Element: Manage tenancy termination processes |
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Element: Manage eviction process |
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Element: Facilitate appeal process |
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Element: Take appropriate action in response to a complaint about tenant |
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Element: Resolve problems |
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Element: Respond with sensitivity to tenant’s changing needs and circumstances |
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